Jane's Serenity Guesthouse Guesthouse · Mahé Baie Lazare

On our website, you can find descriptions and pictures of all of the hotels and villas in our programme, which give you the most detailed idea of the accommodation as possible. This is also the case for our island-hopping packages. Furthermore, each of these page contains a contact form, which you can use to send us an enquiry. This can also be done by telephone.

First of all, we will make you an offer based on your enquiry. You will then have the opportunity to request changes to various aspects of our offer. If you would then like to accept a binding offer, you send us the necessary contract form, and we send you your booking confirmation, along with other information about your booking.

Of course! Our team knows each object in our programme first-hand, and they are more than happy to use this knowledge to help you create your tailor-made holiday over the phone.

Our offers are created on an individual basis, and are only valid for one day. This is because the hotels and villas in our programme may receive bookings from other sources in the meantime, while flight prices and availabilities can also change with little notice. Should you require more time to think over the offer, we are more than happy to update it for you at any point.

Our availability calendar is updated by our Seychelles partners (hotels, guesthouses, yacht charter companies etc.) themselves. This can sometimes mean that the availability of our accommodations is outdated. After your booking enquiry, SeyVillas will contact the owner of the appropriate establishment or accommodation in order to give you a binding, accurate availability status.

For the larger hotels and chains who we work with, each establishment or company tends to work with its own booking system, all of which differ from each other enormously. Therefore, it is currently not possible to combine all of these systems with each other and our own in order to display binding, up-to-date availabilities. In terms of confirmations of availability, we are only able to provide this when we first receive the confirmation ourselves from the hotel.

In cases where the hotel you have requested is no longer available, we will send you an alternative suggestion, or, you can send us your own replacement suggestion. In addition, if the hotel, guesthouse, yacht etc. is unavailable, you can also withdraw your booking interest at any point between sending us your initial request and accepting an offer.

Yes, we will of course send you a secured payment certificate. This is a legal requirement for travel and tour operators, and serves as the basis for the receipt of payment from you, as our customer, to us, as travel operator.

After receiving your confirmed booking enquiry, we will send you a booking confirmation (PDF) within three days by email. We will also send you your secured payment certificate at this point. After receiving the booking confirmation, you must pay 30% of the total amount within 5 working days. For flights, SeyVillas acts as an intermediary, so flight costs must be paid in full (100%) within five working days. The remaining amount must be paid, at the latest, five weeks before the start of your holiday.

We have contractually-regulated agreements in place with the largest local tourism services in the Seychelles. They will take care of welcoming you to the Seychelles and with transfers. They are also available for questions, and can help you out with any problems that may arise in relation to your holiday in the Seychelles.

We strongly recommend that you take out travel cancellation insurance. The costs of this are minimal compared with the cost of a holiday, and will insure you against any potential illnesses which may result in you having to cancel your holiday. We are also able to take out travel cancellation insurance for you on your behalf, as well as travel health insurance and full insurance packages.

The service fee helps us to improve our customer service and the holidays that we offer. Due to the extra time, effort and organisation that is required at the moment due to Covid-19, as well as increased insurance costs in all touristic companies (DRSF) since 01.11.2021, we have introduced a service fee in order to continue to offer you the best advice and product possible.

• Personal and individual consultation by our qualified team.
• Free change to your holiday package if your flights are changed (no re-booking fee by SeyVillas).
• Implementation of extra wishes (e.g. candlelit dinner, bike rental, excursions etc.).
• Local contact person on-site throughout your holiday
• SeyVillas emergency contact number at the weekend